Shipping & Delivery
Different shipping methods are available based on the products purchased and the delivery location. In our this online store, we provide the delivery to USA regions only. We also provide the international order for specific countries following different delivery rates, please contact us by email: ballmie.cs@ballmiepet.com for more information.
| Ballmie Pet Stores | |||
| Order Ship To | Ballmie Pet Website | Amazon | ETSY |
| United States | |||
| 48 Contiguous | ✔️ | ✔️ | ✔️ |
| Alaska or Hawaii | ✔️ | ✔️ | ✔️ |
| ALL P.O. Boxes | ✖️ | ✔️ | ✖️ |
| United Kingdom | ✔️ | ✔️ | ✔️ |
| Germany | ✔️ | ✔️ | ✔️ |
| Canada | ✔️ | ✔️ | ✔️ |
| Japan | ✔️ | ✔️ | ✔️ |
| Singapore | ✔️ | ✔️ | ✔️ |
| South Korea | ✔️ | ✔️ | ✔️ |
| Taiwan | ✔️ | ✔️ | ✔️ |
| Hong Kong | ✔️ | ✔️ | ✔️ |
Each shipping method has its own restrictions and charges that will be applied to your order.
At Checkout, you will be prompted to choose a shipping method. Shipping costs are based on the products ordered and the shipping method selected. Total shipping charges are automatically calculated during Checkout prior to completing your order.
If your order qualifies for free shipping, select Standard Shipping. Your discount will appear in the Order Summary. For US customers, our members always receive free standard shipping on orders over $29.9
RETURN & REFUND
We have different return and refund policy for those our products sold according to selling platforms. The guarantee for return and refund of the products are available from the 3 months after purchasing the products.
| Ballmie Pet Store | |||
| Product Retail Price (USD) | Ballmie Pet Website | Amazon | ETSY |
| Equal or below $15 | *Refund | *Refund | *Refund |
| Above USD $15 | No Return & Refund | **Return & Refund | No Return & Refund |
* We have a refund procedure for our product sold and the product individual price is equal or below USD $15. The customers can get the refund after the completion of our refund procedure and being accepted the application. Please send us email: ballmie.cs@ballmiepet.com for the product return & refund process.
** Return & Refund for the products above USD$ 15 - The products are fulfilled by Amazon Fulfilment Service. Please contact the Amazon customer service for the return and refund process. If you have any question on this, please send us email: ballmie.cs@ballmiepet.com.
Sales Taxes
United States Sales Tax:
Ballmie Pet is required to collect sales tax on orders shipped to all states except: Alaska, Delaware, Montana, New Hampshire, and Oregon.
International Value Added Tax (VAT):
Any order being shipped to a destination outside of the United States and Canada may be subject to import duties and taxes that are not collected by petsmart.com during Checkout. When placing an order on Ballmie Pet, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you. You should contact your local customs office for further information.